Ruth is the immediate Past President/Chairman of the Institute of Inspection, Cleaning and Restoration Certification. She has a B.S. degree in Textiles from the University of Tennessee and has attended most of the major cleaning and restoration industry courses. She shares the unique perspective of a small carpet cleaning business owner, retail rug store owner and carpet inspector with her students and peers. Ruth has over 25 years of experience in maintenance and restoration of carpet, rugs and upholstery. She is also a flooring inspector and performs corrections for major carpet mills. Ruth has traveled throughout the U.S. and abroad to share her knowledge with other cleaners, inspectors and restorers. She is an active volunteer in the industry. Ruth served as the IICRC Marketing Committee Chairman and President/Chairman of the Board of Directors for two years and is the past Chairman of the IICRC's Color Repair Committee. She is also on the IICRC Rug Cleaning Technician Committee and was one of the editors of IICRC S-100 Carpet Cleaning Standard and S-300 Upholstery Cleaning Standard. Ruth was a member of the S520 Mold Remediation Standard Committee. She also serves as the past President of the Society of Cleaning and Restoration Technicians. After fulfilling her responsibilities as President of the IICRC, Ruth was named the Director of the WoolSafe Organization in North America.

Mark Warner

Mark Warner holds the position of Education Manager for ISSA’s Cleaning Management Institute. Warner’s responsibilities with CMI include performing training events, as well as the ongoing development of CMI’s educational offerings including the program’s industry leading Certified Custodial Technician program. He has been involved in the cleaning industry for over 30 years and is a past member of the ISSA Board of Directors, holding the post of distributor director. Warner has also served as Division Chair for the IICRC's Hard Surface Division, President of the Low Moisture Carpet Cleaners Association (LMCCA) and Vice President of The League of Hard Flooring Professionals. In addition, he has been an ISSA CIMS Certified Expert since the program’s inception.

For more information, contact Mark Warner directly at 

Joey Pickett is President of Service Consultants and Joey’s Carpet Care of Lexington, KY. With over 34 years of experienced, he is recognized by the IICRC as a Certified Master Cleaning Technician, Restorer, and Senior Inspector. He serves on the IICRC standard committee as contents chapter co-chair of the S-500 water damage restoration standard, chairman of the S-300 upholstery and fine fabric cleaning standard. He has also provided peer review for several other standards. Joey has served as a teacher and consultant to insurance companies and is well known as an IICRC approved instructor, TV and radio personality while offering presentations on a wide variety of technical, management, marketing and inspirational topics. He works as an industry consultant and coach to cleaning and restoration companies and has served as a teacher and consultant to insurance companies, carpet and fiber manufacturers, consumer reporting agencies, chemical and equipment manufacturers and suppliers, the BBB, LMCCA, AMFA and several others.

Destry is the President of TEC Pro, which provides training, education and consulting to companies in the restoration and remediation industry. He is also an IICRC Instructor, an IICRC Certified Master Textile Cleaner, Master Water Restorer and Master Fire and Smoke Restorer. He has worked in the industry for 12 years as an estimator, project manager and technician and has even been a Health & Safety Director for several employers. Destry still remains in the field as a consultant and trainer, which keeps him on top of the best practices, newest methods and equipment. Prior to this, he worked in the reconstruction field. Destry not only brings real world, hands-on training to you, but he makes it fun and interesting.


Jeff is the President and Owner of ESCA Blast, a supplier and turn-key renter for all types of blasting equipment and supplies (including soda and dry ice, specialty cleaning systems, abrasives, cleaning media and dry ice pellets) that was established in Hatfield, PA over 30 years ago. Jeff has worked on many landmark buildings during his tenure at ESCA Blast, from the U.S. Capital and Library of Congress to High Bridge Park in NYC and the Merchant Exchange Building in Philadelphia. He holds a C7 Dry Abrasive Blaster Certificate from the Society of Protective Coatings and is an active member of SSPC, Association of Preservation Technologies (APT) and Associated Builders and Contractors (ABC). Jeff earned a Bachelor of Science from SUNY Geneseo, with a concentration in Business and Management.

Lisa is the Chief Operating Officer of the Restoration Technical Institute and Berks • Fire • Water Restorations, Inc. ℠ Lisa “grew up” in the world of insurance, with many family members who built careers in underwriting and claims, including her father, Paul, who worked in underwriting his entire life. Lisa graduated with distinction from Pennsylvania State University with a BS degree in Accounting.  After working several years in her field, she became the business manager of Lancaster Catholic High School. Lisa’s husband, Ted Lavender, had a successful career in claims and claims management. They combined their specialties and founded Berks • Fire • Water Restorations, Inc.℠ in 2000. In 2012, they expanded their passion for education and opened the Restoration Technical Institute. As an active member in the local community, Lisa supports the American Cancer Society, Salvation Army, Make a Wish, YMCA, and Volunteer Fire Companies. She is an IICRC certified Master Fire & Smoke Restorer, Journeyman in Water Loss and holds numerous other restoration and mitigation certifications. As the Chief Operating Officer, Lisa leads the company in being a technological leader in the restoration industry, enhancing service packages and product development.

Paul Pinchak
Paul holds B.S. and M.B.A. degrees from Fairleigh Dickinson University. With more than 30 years of experience in underwriting, pricing and product management, he began his Property and Casualty career in 1973 at Safeco Insurance in River Edge, New Jersey. Since then, he has held a wide range of senior management positions overseeing Underwriting, Product Management, and Pricing functions at Middlesex Mutual Assurance, American Modern Insurance Group, and Prudential Property and Casualty. Since retiring in 2004, Paul has been a consultant both within and outside the Property and Casualty industry while developing and presenting various Continuing Education courses to Property and Casualty Agents. He is also an active contributor to publications where he addresses relevant and timely topics designed to educate the insurance buying public. 

In 2005, Ben Umberger co-founded Carolina Conservation, the nation’s first fine art conservation studio exclusively specializing in fire and water damage for the insurance restoration industry. In addition to fine art, Carolina Conservation provides high value and specialty contents services to insurance restoration professionals nationwide. Through Carolina Conservation’s education initiatives, Mr. Umberger instructs restoration contractors and insurance claims managers on the identification, handling and appropriate care of disaster affected fine art and specialty, high-risk contents. These trainings allow contents restoration professionals the opportunity to elevate their contents processing skill sets, increase the capacity for full service contents solutions and improve the perception of their operations in the eyes of adjusters and homeowners. He is frequently invited to provide training and education classes at the regional and national levels. Since 2013, Ben has worked as an instructor at Fireline Training Centers in Scottsdale, Arizona where he teaches Specialty Contents Recovery, Advanced Hand Cleaning Systems and Fine Art Handling and Specialty Contents Pack Out courses. In addition to full service paintings, paper and objects conservation, Carolina Conservation provides on-site collection retrieval and large loss pack out coordination, transportation, fine art storage and consulting. Carolina Conservation employs an internationally trained staff with a high level of institutional and private practice experience. Carolina Conservation is a high-volume conservation studio that processes several thousand original works each year. As Managing Partner for Carolina Conservation, he directs all of the company’s business-to-business marketing, education and training programs, as well as large loss project management. He has the following professional memberships and associations: American Institute for Conservation of Historic and Artistic Works,Western Association of Art Conservation, Southeastern Regional Conservation Association, Historic Columbia Foundation – Palladium Society Member, Claims Litigation Management-Fellow, Fireline Systems – Specialty Contents Instructor, IICRC – Contents Technical Advisory Committee Member, Mid-South Professional Cleaners Association, The Alpha Alliance – Contents Restoration Advisor, Southern Loss Association and theInspection, Cleaning, and Restoration Association

After selling the successful Air Quest Systems, a well-known manufacturer of custom desiccant dehumidifiers, large refrigerant dehumidifiers and portable air conditioners, Chuck turned his attention to training others how to utilize “big” equipment for “big” jobs. Chuck is a down-to-earth type fellow with vast knowledge and education. He is a hands-on instructor. If you have a question about drying anything, ask Chuck! Chuck has been a speaker at the Dri-Eaz Restorative Drying Symposiums, the Water Loss Institute, ASCR National, Connections East and West since 2011, SCRIA 2012 thru 2015 and DRC Canada. He has dried over 4 million square feet of structure, hundreds of thousands of books and documents and designed permanent systems for various manufacturing and storage projects over his 20 year career as an Application Engineer. Chuck has an associate's degree in Electrical Engineering.
His career spanned many years with large well-known companies before building Air Quest Systems from the ground up. In addition, Chuck is a contributing author to the new S500.

What does Chuck like most about the Industry?  “I like to see the light bulbs going on. When you can take a complex subject like ‘Psychrometrics and how it manipulates Desorption in Wet Materials’ and make it as easy as waiting in line for the Tram at Disney! You see the lights go on and you know they've got it now. It's a great privilege to be able to pass along information on how to be a better dryer.”

Meet Our Instructors

We thoroughly evaluate every instructor prior to them teaching at the Institute to ensure that attendees are being educated by the industry's finest.

Ron has been in the cleaning industry since 1977, specializing in restoration, carpet and upholstery cleaning. As a franchise owner, Ron realized volume sales of up to $1.5 million annually. He understands the dedication required to maintain a growing business and the importance of continuing his own education to remain informed of industry changes, trends and the latest technological advances. As a franchise trainer, Ron’s responsibility was to teach the restoration, carpet and upholstery business and how to become successful within them. Ron would always ask his franchise owners “Did you buy a business or did you buy a job?” Training included not only the “how-to’s” of cleaning and restoration, but also sales, marketing, production and goal planning. Ron sold his business in the Spring of 2002 so he could dedicate all of his time to teaching. He believes “this industry is a craft” and, as with any craft, one must study and practice in order to be successful. Ron became an approved instructor under the school of J. Henry & Company in 1998 and has been instructing IICRC approved classes throughout the United States and Canada ever since.


Mark has been in the floor covering business since 1977. Carpet care was his first encounter, but he became interested in other types of floor coverings as consumers did. As a certified senior carpet inspector, he operates an inspection, correction and repair business, which handles all types of floor coverings. Mark is credentialed to inspect carpet, wood, laminate, vinyl, ceramic, porcelain and natural stone floors. As part owner of one of Northeast Ohio’s largest carpet care companies, he was responsible for the technical training of all service personnel. Today, he teaches the Carpet Cleaning Technician and Carpet Repair and Reinstallation Technician classes for The Institute of Inspection, Cleaning and Restoration Certification (IICRC). He also manages the maintenance division for Northeast Ohio’s largest family-owned commercial flooring company. Mark values industry involvement and is on the Certification Council of the IICRC. He is the past chairman of the Senior Carpet Inspector Committee and served on the IICRC Board of Directors from 1987 to 1991 while having been part of their Public Relations and Marketing committee for over eight years. Mark was the national president of the United Carpet Cleaners Institute (UCCI) from 1987 to 1988 and was the founding director of UCCI’s Cleveland Chapter, which still meets quarterly as a chapter of the Society of Cleaning and Restoration Technicians (SCRT). He is currently a Director at Large with the National Institute of Certified Floor Covering Inspectors (NICFI).